Straight talk on price
Know what it costs before we knock.
Plumbing's worst reputation is the surprise on the invoice. So here are honest, typical ranges for Newcastle & Lake Macquarie — not a single magic number, because no two jobs are identical. We charge by the job, not the hour, and you get an exact fixed price in writing before any work starts.
$0
call-out fee — ever
We don’t charge a fee just to come and look. You get a fixed-price quote on-site, in writing, before any work starts — and the price doesn’t move once you approve it.
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Licensed
NSW Lic. 000000C
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Insured
Public liability to $20M
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Rated
4.9★ · 180+ Google
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Available
24/7 · 60-min response
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Pricing
Upfront & fixed
Typical ranges
Common jobs, honest ranges.
Guide ranges for the Newcastle & Lake Macquarie area — not a single magic number, because no two jobs are identical. Your exact price is fixed on-site before we start.
Guide ranges only. Every job is quoted on-site for a fixed price before we begin — the quote is the price, and it doesn’t move once you approve it. After-hours and public-holiday work carries a loading, disclosed before we leave the depot.
The honest order of attack
A blocked drain: we start at the cheapest tool that works.
No jumping straight to the dig. We escalate only when the drain forces it — and quote each step before we do it.
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Step 1
Machine / snake
$180–$400
First-time blockage. Most drains clear here and go no further.
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Step 2
CCTV camera
$250–$450
Only if it blocks again — we look before we dig, so the repair is targeted.
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Step 3
Hydro-jet
$350–$650
Tree roots or stubborn build-up the camera has found.
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Step 4
Dig or pipe relining
$500–$3,000+
Only when footage shows a broken or collapsed pipe.
What moves the price
Why two “same” jobs can cost differently.
No hidden maths. These are the honest factors that move a job within its range — all of them in your quote, none of them a surprise on the invoice.
After-hours & public holidays
A genuine 2am call-out costs more than a Tuesday morning. We tell you the loading before we leave the depot — never on the invoice.
Access & complexity
A leak under a slab or in a two-storey wall cavity takes longer than one under the sink. The harder it is to reach, the more it moves toward the top of the range.
How far a drain job goes
A snake clears most blockages cheaply. Camera, jet and excavation only come in when the drain forces it — and each step is quoted before we start it.
System type & compliance
A heat pump costs more than a basic electric unit; a hot-water swap legally requires a tempering valve. That’s the law, not padding — and it’s in the quote.
How it works
Call → 60-minute ETA → fixed quote → fixed-price fix → lifetime-backed.
- 1 Step
Call
A real plumber answers — day or night. We triage on the phone and tell you what to turn off while we’re on the way.
- 2 Step
60-minute ETA
An honest arrival time for the Newcastle & Lake Macquarie metro — not “sometime today”.
- 3 Step
Fixed quote on-site
We diagnose the actual problem and quote it in writing before any work starts. $0 call-out.
- 4 Step
Fixed-price fix
You approve the price; we do the work for that price. Compliance certificate supplied where the job requires one.
- 5 Step
Lifetime-backed
Workmanship guaranteed in writing, for life. We register any unit warranty for you at handover.
Price questions
The questions we get about cost.
What does the call-out cost?
Nothing. We don’t charge a fee just to come and look. You get a fixed-price quote on-site before any work starts, and you decide from there.
How do I know I’m not being overcharged?
It’s the fear every plumber should take seriously — the horror stories are real. So we take the guesswork out: we diagnose on-site, quote the whole job in writing before we touch anything, and charge by the job, not by the hour. The quote is the price — it can’t creep up while a meter runs. You see it, you approve it, and only then do we start.
Is it a fixed price or charged by the hour?
Fixed price. We diagnose on-site, quote the whole job in writing, and that’s the price — it doesn’t move once you approve it. Any after-hours multiplier is disclosed before we start, never sprung on the invoice.
Is the quote free, or do I pay for it?
The quote is free. We don’t charge a call-out fee just to come and look, and we don’t charge to work out the price — we diagnose on-site and put a fixed-price quote in writing at no cost. You only pay if you approve the job and we carry out the work.
Get it sorted
Want a number for your job? Call now, or get a fixed-price quote.
24/7 across Newcastle & Lake Macquarie, NSW. 60-minute response, $0 call-out, upfront fixed pricing, lifetime workmanship guarantee.
(02) 4900 0000Tell us what’s going on