Plumbing emergency? A real plumber is answering right now.

A burst pipe, no water at all, a hot water unit pouring water, sewage backing up into the house, or any smell of gas. If water is going somewhere it shouldn’t and you can’t stop it, treat it as an emergency and call — we’ll triage it on the phone and tell you straight whether it can wait till morning or not.

A 60-minute ETA across the Newcastle & Lake Macquarie metro, day or night. Further out — Maitland, Cessnock and the rural fringe — we give you an honest arrival time rather than a vague “sometime today”. You’ll know when to expect us before we hang up.

For water, turn it off at the mains tap (usually at the front boundary or near the meter) — we’ll talk you through finding it on the phone. For a gas smell, leave the building, don’t touch any switches, and call us from outside. For a blocked toilet or drain, stop using it so it doesn’t overflow further.

After-hours, weekend and public-holiday work carries a loading — that’s genuine, not opportunism. We tell you the rate before we leave the depot, so there’s no shock on the invoice. The call-out itself is still $0, and the repair is still quoted as a fixed price before we start.

Most emergencies we fix then and there — the van carries common parts. If a job needs a part we don’t stock, we make the situation safe, stop the damage, and come back to finish it — and you’re quoted for both visits up front, not surprised later.

Yes — a real plumber, not an overseas call centre that books you in for next Tuesday. The person who answers is the person who can help, or who’s sending the van.