Cold shower this morning? We can have it sorted today.

It comes down to the unit’s age and the fault. Under about 8 years with a minor fault, a repair usually makes sense and we carry common parts for a same-day fix. Past 10–12 years, or with a leaking tank, replacement is almost always the smarter spend. Where it’s genuinely close, we quote both and let you decide — no steering you to the dearer option.

As a guide for our area: electric $1,200–$3,000, gas storage $1,500–$3,500, and a heat pump $3,000–$6,000 before any government rebate. Continuous-flow and solar sit in their own ranges. Your exact price is fixed in writing on-site — see the full price guide for the breakdown.

Usually, yes. We stock the common electric and gas units, so a like-for-like swap can often be done the same day you call — including on weekends. If your situation calls for a different type or size, we’ll tell you what’s involved before we start.

It depends on your existing connection, household size, roof and budget. Heat pumps and solar cost more up front but run far cheaper and often attract rebates; gas continuous-flow suits big households that never want to run out; electric is the simplest like-for-like. We’ll talk you through the trade-offs honestly rather than pushing the biggest ticket.

Because it’s required by law on a hot water replacement — it limits the delivered water temperature to prevent scalding. It’s a genuine compliance item, not padding added to inflate the bill. We’ll point it out on the quote so you can see exactly what it is and why it’s there.

Rheem, Rinnai and Dux mainly — reliable, well-supported units with parts that are easy to get locally. We register the manufacturer’s warranty for you at handover so you’re covered without chasing paperwork.

Common causes are a failed element or thermostat, a unit that’s undersized for the household, or sediment build-up in the tank. We diagnose the actual fault before quoting — so you’re not paying for a new system when a part would have fixed it.